Edinburgh Theatre
This is perhaps our biggest install to date for a theatre Job. There are nearly 3000 sitting positions here.
The biggest problem was complaints about leg room which in turn led to some pretty unhappy customers.
The solution here was to install a brand new chair which used a curved back rest with a Probax foam seat cushion. We have done this work in stages of around 600 each time. Each section has been altered to give better space, more comfort and ultimately less complaints.
The probax technology is remarkable, it gives a much more comfortable posture meaning less shuffling and fidgeting. Coupled with an uprighted angle on the back rest we achieved a dramatic increase in leg room. Re-spacing was done as it should be and complaints have dropped to virtually none when it comes to leg room or comfort.
Theatre Management had these kind words:
“It has been an absolute pleasure to work with Northern Seating during the course of my time here at the Theatre. Your team have delivered on time, on budget and with a level of professionalism, commitment and good humour that is second to none. I very much hope we get to work together again at some point in the future.”
“For now, thank you for everything you’ve done to help improve the experience of our audiences, and I hope that the theatre can continue to work with you over the course of the new financial year to deliver the next phase in the upgrade of the auditorium’s seating.”
Superb staff at Edinburgh, some of the most helpful we have ever worked with.
